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omnichannel & operations coordinator

DEPARTMENT
COUNTRY ORGANIZATION ITA,OPERATIONS
LOCATION
MILAN,ITALY
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About the Company

We are a company transformed, focusing on global growth and brand building. Since our beginning in 1881, we have become a world leading lifestyle Apparel Company with over US$8 billion in estimated 2013 revenues. Through a combination of strategic acquisitions and successful partnerships with our brands, we have been able to globally expand across the wholesale, retail, e-commerce and licensing channels throughout North America, Europe, Asia and Latin America. 

With the acquisition of Tommy Hilfiger in 2010 and of the full Calvin Klein brand in 2013, we have redefined the identity, performance and long-term growth potential of our organization. We work with these powerful global iconic lifestyle brands together as a family to maximize their potential by leveraging them across new categories and existing and future markets.

Together, as a global, action-oriented company characterized by commitment and achievement, we strive to attract people who will help take our brands and business to new levels.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands and celebrates the essence of classic American cool and contemporary preppy vibes with a twist. Founded in 1985, we have achieved strong global brand recognition with platforms in art, music and entertainment. We remain committed to delivering premium styling, quality, value and service to our customers.

Calvin Klein is a global powerhouse offering a modern design aesthetic. At the core of our DNA we look to engage consumers through provocative and iconic lifestyle imagery. Alongside our notable women’s and men’s designer apparel for the catwalk, we have an extensive range of product lines including fragrances, eyewear, jewellery, watches, handbags and small leather goods.

Department Information

The Omnichannel Transformation Department drives the change of the organization towards an omnichannel consumer experience.

The department’s objective is to create a seamless consumer experience across all distribution channels thereby connecting online and offline channels as well as elevating the in-store digital consumer experience.

The department strongly contributes to the company’s vision to maximize consumer focus and be one of the leading innovative companies within its industry.

The success of the department is based on the effort and collaboration of many other teams across the organization which are all part of the company’s omnichannel journey. The omnichannel team facilitates and orchestrates the initiates from a business perspective until complete operational implementation as well as guides the cross-functional teams.

Are you passionate about retail, eCommerce, consumer experience, digital technology and it’s potential to change the fashion industry? Would you like to be part of the team that will design and implement the omnichannel vision at PVH? Then this is the role for you!

Position Description

You will be responsible for deploying various technology projects with the aim of improving the customer experience and optimizing the operation of the Tommy Hilfiger and Calvin Klein stores in Italy.

You must also provide operational support, simplify the day-to-day operations of stores and advance the Retail PVH Italy network in its mastery of these new tools.

Your main missions will be:

- The coordination of technological deployments (RFID, Click & Collect, GK POS, etc.)

- Animation, monitoring and development of Omnichannel Services

- Developing the technical skills of store staff through the development of training programs

- Maintenance of 'Master Data' data (Linked to Google, Facebook, etc.)

Position Requirements

Graduated with a Bac +5 / Business School degree, you have a similar experience of at least 5 working years.

You have a positive attitude and have excellent interpersonal skills. The sense of service, listening, dynamism, team spirit and autonomy are an integral part of your values.

You are acknowledged for your adaptability in a new environment and passionate about new technologies.

Fluent English is essential as you will be in direct contact with PVH headquarters in Amsterdam.