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retail support analyst

DEPARTMENT
GLOBAL HQ,INFORMATION TECHNOLOGY
LOCATION
AMSTERDAM,NETHERLANDS
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About the Company

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. We own the iconic Calvin Klein, Tommy Hilfiger, Van Heusen, IZOD, ARROW, Speedo*, Warner’s and Olga brands and market a variety of goods under these and other nationally and internationally known owned and licensed brands.

PVH Europe is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein. The company is founded on a dynamic and fast-paced work environment that’s fueled by passion, creativity and an entrepreneurial spirit.Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.

Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses.

Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, we have built our reputation as a leader in American fashion through our clean aesthetic and innovative designs. Global retail sales of Calvin Klein products exceed $8 billion in 2015 and were distributed in [over] 110 countries. Calvin Klein employs over 10,000 associates globally. In 2003, we were acquired by PVH Corp., one of the largest apparel companies in the world.*The Speedo brand is licensed for North America and the Caribbean in perpetuity from Speedo International Limited.

Position Description

To support further growth and professionalization of our ICT department, we are looking for a Retail Systems Analyst You are service minded and know how what it takes to restore operations for Stores in Europe. Being the spider in the web you will be working closely with other departments within IT and other departments in the business.

You are responsible for supporting the store IT environment and bringing solutions no matter the challenge. Making sure all stores can work and maintain working in the most optimal way. You are always willing to take ownership and bring quality in everything you do. You pro-actively assist your colleagues to bring the best. You are passionate in solving incidents and keeping everyone informed on the status through clear and constructive communication.

On a daily basis you respond to incidents, questions and related activities which come in through several channels. Looking into ways to continuously communicate more effectively giving employees who connect with the best ever professional support experience. Resolving incidents gives you satisfaction. You act as primary contact person for everyone in need of support no matter the issue or question.

Your goal is to make sure that the ICT Department is recognized as a professional and solid business partner. Your personality is most important, technology can be learned.

What do we offer:

  • A competitive salary
  • 25 days of paid leave + public holidays
  • Interesting and diverse work
  • Space for input and creativity
  • Fashionable office environment
  • Pleasant people to work with
  • Growth and learning opportunities
  • All the tools and hardware you need to get the job done

Position Requirements

  • Positive attitude
  • Responsible
  • Passionate
  • Respectful
  • Communicative
  • Representative
  • Analytical
  • Knowledge of several applications such as Office
  • Knowledge of several services such as Citrix, WebEx and Jabber
  • Knowledge of several devices such as iPhones, iPads, Laptops and POS
  • Knowledge of several operating systems such as iOS, Windows and MacOS
  • Knowledge of networks
  • Knowledge of ticketing tools such as TOPdesk 
  • Knowledge of ITIL methodology
  • Knowledge of retail processes
  • HBO thinking and working
  • Fluent English in writing and speech
  • Willing to travel (in Europe)

In this role, you should be able to work within several multi-disciplinary teams, able to plan, organize and prioritize your work independently. You should have excellent organization and problem-solving skills. If you also have hands-on experience in Retail IT and you are familiar with agile methodologies, we’d like to meet you.