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support engineer (roosendaal)

DEPARTMENT
GLOBAL HQ,INFORMATION TECHNOLOGY
LOCATION
ROOSENDAAL,NETHERLANDS
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Department Information

PVH Europe is on a mission to redefine the fashion industry by driving full digitization along the company’s entire value chain, from product design all the way to the end-consumer. Technology is at the heart of this. The Technology team aims to become a driving force in the organization for technology strategies & tools that enable the company’s growth and create ever-increasing value.

We are looking for an enthusiastic Support Engineer as part of the Tech Support Team who can bring technology support & service for our warehouse associates to the next level. Customer Experience is key in all of our support processes. We are striving to maximize self-service and our tool stack is subject to continuous improvement. You are considered an ambassador so collaboration and maintaining a healthy relationship with our end-users and adjacent teams is key.

In this position you will:

  • Support warehouse colleagues through multiple contact channels.
  • Collaborate with tech support team covering office, digital selling, retail domains.
  • Be responsible for the end-to-end incident management process.
  • Take ownership of incidents through their lifecycle bringing meaningful solutions.
  • Nurture and shape the relationship with our end-users and drive an exceptional service experience.
  • Drive or take part in self-service programs.
  • Continuously analyze and improve the team’s knowledge base.
  • Work shifts through the week and weekend.

You are:

  • Curious about technology and eager to help teams.
  • Service-driven and solution-oriented.
  • Empathically and socially skilled.
  • A team player with a user-centric approach.
  • Willing and eager to learn.
  • Fluent in English and Dutch or German both verbal and written.

You have:

  • A strong background in support and customer services.
  • Strong communication skills and an open, bright and enthusiastic personality.
  • Experience working in a dynamic environment where customer satisfaction drives success.
  • Willingness to improve each day and a positive state of mind.
  • Knowledge Windows.
  • Knowledge of Topdesk, Jira or other registration and incident handling tools.
  • Knowledge of remote controlling solutions.
  • Knowledge of Applications generally used in either retail, office or warehouse environments.
  • Knowledge of networking infrastructures and printing environments.
  • The ability to adapt to the fast-paced "way of working" which is needed to drive excellence.
  • The ability to work in a structured and standardized fashion, but you also have the ambition to be innovative in optimizing the administration and service levels.
  • Experience working in a dynamic environment where customer satisfaction drives success.

Bonus points for:

  • Experience with Lean, Agile and/or ITIL methodology.
  • Knowledge of SAP printing processes.
  • Experience with virtual environments.
  • Experience with scanners and the warehouse processes.
  • Experience with new methodologies like Design Thinking.

We have:

  • A unique opportunity to build the support of the future for PVH Europe, leveraging the latest technologies to ensure our technology infrastructure and support benchmark examples in the world.
  • Room to optimize current warehouse support processes to sustainable and smart support and services.
  • Plenty of opportunity to make the role your own, to be entrepreneurial.
  • Dedicated people managers to stimulate talent development.
  • Competitive benefits.