About the Company
Tommy Hilfiger first opened its doors in the UK in 1997 with a store in London’s Mayfair, quickly followed by a store in Knightsbridge and a host of wholesale accounts across the UK. Over the past 12 years our UK business has grown significantly, with the UK Head Office and showrooms on Regent Street above our Flagship Anchor Store, we are now located countrywide with 9 Full Priced stores, 6 Outlet stores and 103 Concession mats, and our business continues to flourish.We also have additional showrooms above our store on Manchester’s King Street.
The Floor Manager’s primary function is to ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit. To support the General Manager / Store Manager and Associate Managers managing all personnel, product and merchandising functions, business processes and results for his/her store. The FM supports the Senior Management Team in directing and motivating the team to provide unparalleled, spirited service to all customers, generates sales and profit, minimize losses and ensures the store is visually distinctive and impeccably maintained. The Floor Manager’s role is to maximize employee productivity, ensure compliance and consistent execution of company Policy and Procedures and established Best Practices, and create an environment which champions customer service and is results driven.
Delivering Business Results: - Articulate corporate mission and business goals within the store. Support corporate expectations and systems. Follow up to ensure proper execution of company initiatives and provide feedback to Store Manager, as needed. - Partner with store management team to build on business opportunities and achieve Company standards/goals: sales, average transaction value (ATV), average selling price (ASP), units per transaction (UPT), conversion (hit) rate, shrinkage, mystery shops, store audits and profitability. - Execute and model Company Policies & Procedures and established Best Practices in Human Resources, Customer Service, Store Operations, Product Management, Loss Prevention, and Point of Sale. - Achieve Company standards/goals for personal sales results: Sales v. budgets, Sales per Hour and Units per Transaction. - Respond to and communicate with Store Manager on all competitors, community information that could impact Company business. - Participate in and weekly management meetings and other staff meetings. • Managing Customer Service: - Focus staff on the importance of the quality of relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. - Effectively manage customer complaints in a timely and effective way. - Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance. - Clearly communicate to staff all marketing and sales promotions. - Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner. - Adhere to, and enforce, Company Personal Presentations Standards to properly represent the Tommy Hilfiger image. • Managing Product: - Ensure “door to floor” Best Practices and visual merchandising directives and standards for sales floor and back of house are being executed; continually review standards to ensure clear and consistent execution. - Complete daily/weekly store walk-through; evaluate product performance, pricing, sell through, and inventory levels. Communicate to the Store Manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business. - Maintain corporate visual merchandising directives and standards for sales floor and back room; continually review standards to ensure clear and consistent execution. Work alongside the VM teams to ensure that not only TH VM best practices are achieved but also that there is clear understanding and communication between the VM and store teams. - Assist the GM in the preparation and execution of store inventory counts. • Managing Store Operations: - Ensure daily management of sales, goals and company initiatives. - Effectively communicate with the GM regarding day-to-day operational issues of the store. - Assist store audits to ensure store is complying with all Company Policies and Procedures. - Communicate with staff daily at morning Meeting - individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals. - Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.