About the Company
Tommy Hilfiger is one of the world’s leading designer lifestyle brands and celebrates the essence of classic American cool and contemporary preppy vibes with a twist. Founded in 1985, we have achieved strong global brand recognition with platforms in art, music and entertainment. We remain committed to delivering premium styling, quality, value and service to our customers. We are passionate in designing products for men, women and children in over 90 countries and 1,480 retail stores across the globe. We are a business that is constantly evolving just like our product ranges. Within our stores and Head Office we strive to provide amazing opportunities, to develop our people with motivating new challenges and encouraging experiences. That’s why we are always looking for talented and ambitious people to join us!
We are interested in adding a supervisor with made to measure tailoring experience to our team based in Regent Street! The Department Manager’s primary function is to ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit. To support the Management team managing all personnel, product and merchandising functions, business processes and results for his/her store.
Delivering business results: - Organisational development - ensure all managers are fully informed of objectives, purposes and achievements - Partner with store managers to build on business opportunities and achieve our quest for constantly increasing standards - Lead weekly management meetings and other staff meetings; Participate in and contribute to Regional meetings Managing product: - You'll be the champion of our brand, ensuring “door to floor” best practices and visual merchandising directives and standards for sales floor and back room are being executed; continually setting high standard - Complete daily/weekly store walk-through’s, evaluate product performance, pricing, sell through, and inventory levels - Communicate regularly with the buying team to ensure the correct stock levels and demographically correct stock is available in their business - Ensure that customers are given a high quality experience when receiving our tailoring service and that the service maintains high standards Store Operations: - Ensure daily management of sales, payroll, controllable expenses, goals and company initiatives. Align activities to ensure business goals are met - Complete store audits to ensure store is complying with all Company Policies and Procedures Delivering through people: - Manage the manpower planning, identification, recruitment, interviewing, hiring and orientation processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds - Monitor staff retention and career development; communicate ideas across the business and build bench strength for management positions, including possible successors - Direct the training and development of store management
You'll be a strong team player who maintains respect and works well with others, communicates honestly, openly and constructively and brings energy and excitement around shared goals and values while acting with integrity. On top of this you'll be able to an environment which will encourage team building, celebrate the achievements of others and allow others to grow in alongside high standards and expectations. We need you to be adaptable and align yourself with people, processes and technology to cope with a constantly changing environment. To ensure both your progress and the store's are visible you need to be results oriented by setting challenging but obtainable objectives and meet these with confidence.