About the Company
Tommy Hilfiger is one of the world’s leading designer lifestyle brands and celebrates the essence of classic American cool and contemporary preppy vibes with a twist. Founded in 1985, we have achieved strong global brand recognition with platforms in art, music and entertainment. We remain committed to delivering premium styling, quality, value and service to our customers. Tommy Hilfiger occupies a unique position as a premium brand offering apparel, accessories and lifestyle products at accessible price points through the Tommy Hilfiger and Hilfiger Denim brands. We are passionate in designing products for men, women and children in over 90 countries and 1,480 retail stores across the globe. We are a business that is constantly evolving just like our product ranges. Within our stores and Head Office we strive to provide amazing opportunities, to develop our people with motivating new challenges and encouraging experiences. That’s why we are always looking for talented and ambitious people to join our fantastic existing team who will help the brand and business to continue to develop and flourish.
Delivering Business Results: - Execute and model Company Policies & Procedures and established Best Practices in Human Resources, Customer Service, Store Operations, Product Management, Loss Prevention, and Point of Sale. - Achieve Company standards/goals for personal sales results: Sales v. budgets, Sales per Hour and Units per Transaction. - Respond to and communicate with the Store Manager on all competitors, community information that could impact Company business. - Participate in and weekly management meetings and other staff meetings. • Managing Customer Service: - Focus staff on the importance of the quality of relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. - Effectively manage customer complaints in a timely and effective way. - Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance. - Clearly communicate to staff all marketing and sales promotions. - Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner. - Adhere to, and enforce, Company Personal Presentations Standards to properly represent the Tommy Hilfiger image. • Managing Product: - Ensure “door to floor” Best Practices and visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution. - Ensure all weekly updates and e-mail/memos are executed properly and on a timely basis. - Assist the store manager in the preparation and execution of store inventory counts and follow up on results.
Assemble garment parts and join parts with basting stitches, using needles and thread or sewing machines. Confer with customers to determine types of material and garment styles desired. Develop, copy, or adapt designs for garments, and design patterns to fit measurements, applying knowledge of garment design, construction, styling, and fabric. Fit, alter, repair, and make made-to-measure clothing, according to customers' and clothing manufacturers' specifications and fit, and applying principles of garment design, construction, and styling. Fit and study garments on customers to determine required alterations. Let out or take in seams in suits and other garments to improve fit. Maintain garment drape and proportions as alterations are performed. Make garment style changes, such as tapering pant legs, narrowing lapels, and adding or removing padding. Measure parts such as sleeves or pant legs, and mark or pin-fold alteration lines. Position patterns of garment parts on fabric, and cut fabric along outlines, using scissors. Put in padding and shaping materials. Repair or replace defective garment parts such as pockets, zippers, snaps, buttons, and linings. Sew buttonholes and attach buttons in order to finish garments. Sew garments, using needles and thread or sewing machines. Take up or let down hems to shorten or lengthen garment parts such as sleeves. Trim excess material, using scissors. Estimate how much a garment will cost to make, based on factors such as time and material requirements. Examine tags on garments to determine alterations that are needed. Measure customers, using tape measures, and record measurements. Press garments, using hand irons or pressing machines. Record required alterations and instructions on tags, and attach them to garments. Remove stitches from garments to be altered, using rippers or razor blades.