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senior manager retail operations

DEPARTMENT
COUNTRY ORGANIZATION UK,GENERAL MANAGEMENT
LOCATION
LONDON,UNITED KINGDOM
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About the Company

We are a company transformed, focusing on global growth and brand building. Since our beginning in 1881, we have become a world leading lifestyle apparel company with over US$8 billion in estimated 2013 revenues. Through a combination of strategic acquisitions and successful partnerships with our brands, we have been able to globally expand across the wholesale, retail, e-commerce and licensing channels throughout North America, Europe, Asia and Latin America. With the acquisition of Tommy Hilfiger in 2010 and of the full Calvin Klein brand in 2013, we have redefined the identity, performance and long-term growth potential of our organization. We work with these powerful global iconic lifestyle brands together as a family to maximize their potential by leveraging them across new categories and existing and future markets. Together, as a global, action-oriented company characterized by commitment and achievement, we strive to attract people who will help take our brands and business to new levels. Tommy Hilfiger is one of the world’s leading designer lifestyle brands and celebrates the essence of classic American cool and contemporary preppy vibes with a twist. Founded in 1985, we have achieved strong global brand recognition with platforms in art, music and entertainment. We remain committed to delivering premium styling, quality, value and service to our customers. Calvin Klein is a global powerhouse offering a modern design aesthetic. At the core of our DNA we look to engage consumers through provocative and iconic lifestyle imagery. Alongside our notable women’s and men’s designer apparel for the catwalk, we have an extensive range of product lines including fragrances, eyewear, jewellery, watches, handbags and small leather goods.

Position Description

Role: Senior Manager Retail Operations Reporting to: Head of Retail Operations UK+ Responsible for: Retail Operations /Strategic Planning / Delivery of Key Projects / Loss Prevention / Health and Safety / Facilities / Retail IT. To provide a reliable, confidential and efficient support service to the Retail function as well as wider business and external partners. Drive and support the Retail strategy as set out by the Retail Director, proactively installing and managing processes to ensure consistency and compliance across all areas of the business. To drive the overall profitability through Loss Prevention and Health and safety of the Retail estate. Key responsibilities: • Works with Channel Heads to influence the creation and communication of company strategy, business priorities and projects for the retail teams ensuring there are systems in place to enable communication to be timely and effective. • Responsible for the Retail Operations team who in turn deliver key projects and weekly communication to H/O and in-store teams. • Manage and maintain business promotional calendar, updating and distributing to HO weekly. Liaising with other HO departments and retail team to ensure all communication and tools are in place for launches. • Work with key contacts on company bi-annual conferences (Market Launch) , managing all logistics of the day(s) travel, presentations, attendees and awards. • Support Retail Heads of and Retail Director, with ad hoc retail operations directives or initiatives • Maintain Stores templates Folder, working with other HO departments to ensure information available is relevant and accurate. Work with HO departments to review and update regularly. • Manage and deliver (with team) operational training programs including health and safety and all elements of stock control training and operations. • Work closely with IT to ensure retail changes are managed, prioritized and controlled effectively, and store technical solutions are fit for purpose and aligned to the customer experience and journey. • Deliver key projects from Central office (Amsterdam) on realistic road map timeframes. Understand wider business Ops and IT roadmaps and pre-empts business needs periodically throughout the trading year. Be the main point of contact for all senior operational projects with Amsterdam Head Office. • Co-ordinate all Channel new store/refit programmes and ensures standard criteria and methods are applied to all. In conjunction with the Central Amsterdam projects and internal retail teams. • Recruit and delivers Retail Director vision of Operations structure inclusive of Loss Prevention / Health and Safety and Internal Retail IT.

Position Requirements

Project Ownership 2018/19: • Deliver new structure for 2019 inclusive of LP/IT/H+S/Facilities • Store Force Full Retail Implementation 2018 – best in class. • Through team deliver GK POS roll out 2018. • Support and manage switch Over of Tax Free & DCC service provider in close conjunction with Amsterdam Tax Free dept. • Ownership of new NPS system (consumer insight) – driving store interaction and reporting monthly to senior management. • Deliver and implement monthly retail ops summary report. • Deliver the roll out of RFID from 2 stores to 40+ locations with the Amsterdam Omni Channel team • Drive the launch of the new CRM database from an operations perspective with the Amsterdam Modern Operations team (my tommy app) • Own and deliver the roll out of Digital in store Omni channel service through collaboration with the Amsterdam Omni Channel team • Key support in the roll out of order e-comm in store and the launch of click and collect services People/Team: • Encourage and recognise outstanding team performance, increase team motivation and moral at all times. • Recruit and retain high calibre team that reflect the PVH values and brand identity. • Continually train, coach and develop team to ensure they are able to carry out their role effectively. • Identify and address any performance issues within the team in a timely and effective manner, escalating to the appropriate channels where necessary. • Ensure all employees have a mid-year & an annual appraisal, completed within the timeframe set to drive and encourage individual performance. • Remain open minded and responsive to the views of others, demonstrating active listening skills as appropriate. Leadership: • Communicate information effectively to all parties, using appropriate language. • Provide inspiration for the team by having a clear vision, clear expectations and leading by example for their team. • Support and drive business strategy through effective team working, both with immediate colleagues and other areas of the business. Be a keen driver of the Retail Working As One initiative • Use your influence to improve business processes, using best practice and external ideas as appropriate. • Remain calm and be able to make rational decisions whilst under pressure or in difficult situations. • Be an effective Change Manager, embracing change in a positive and enthusiastic manner ensuring effective execution. Essential and Desirable Criteria: • SAP Retail and Oracle experience preferable. • Full use of Excel/Word and presentation skills. • Organized, efficient, self-motivated, solution-orientated individual. • Project Management Experience • Minimum of 10+ years’ experience • Ability to be succinct and summaries headline topics & issues at all levels – Exec summaries