concession manager (tommy hilfiger) bath


About the Company

A bit about us...

We are a company transformed, focusing on global growth and brand building. Since our beginning in 1881, we have become a world leading lifestyle apparel company. Through a combination of strategic acquisitions and successful partnerships with our brands, we have been able to globally expand across the wholesale, retail, e-commerce and licensing channels throughout North America, Europe, Asia and Latin America.

Department Information

With the acquisition of Tommy Hilfiger in 2010 and of the full Calvin Klein brand in 2013, we have redefined the identity, performance and long-term growth potential of our organisation. We work with these powerful global iconic lifestyle brands together as a family to maximise their potential by leveraging them across new categories and existing and future markets.

Position Description

A bit about the role...

We are looking for a Concession Manager to join the team in Bath.  This role will involve you having to maintain high standards across a variety of different areas such as managing and organising staff members, making sure business targets are met and ensuring our brand is represented in the best way possible.

Position Requirements

Key Responsibilities:

Delivering Business Results

  • Organisational development - ensure all managers are fully informed of objectives, purposes and achievements.
  • Partner with store managers to build on business opportunities and achieve our quest for constantly increasing standards.
  • Lead weekly management meetings and other staff meetings; Participate in and contribute to Regional meetings.

Managing Product 

  • You'll be the champion of our brand, ensuring “door to floor” best practices and visual merchandising directives and standards for sales floor and back room are being executed; continually setting high standard. 
  • Complete daily/weekly store walk-through’s; evaluate product performance, pricing, sell through, and inventory levels.
  • Communicate regularly with the buying team to ensure the correct stock levels and demographically correct stock is available in their business. 

Store Operations 

  • Ensure daily management of sales, payroll, controllable expenses, goals and company initiatives. Align activities to ensure business goals are met. 
  • Complete store audits to ensure store is complying with all Company Policies and Procedures.

Delivering through People

  • Manage the manpower planning, identification, recruitment, interviewing, hiring and orientation processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds. 
  • Monitor staff retention and career development; communicate ideas across the business and build bench strength for management positions, including possible successors. 
  • Direct the training and development of store management

A bit about you...

Ideally you will have thorough management experience within the retail or service industry within a high performing store, working on both customer standards and to quality KPIs. You'll be used to budgeting, planning, sales and people leadership too. Setting challenging yet obtainable goals is important to us, so you'll have a proven track record of stretching and developing your team whilst acting with confidence and showing a clear 'presence' on the shop floor.

We need someone to encourage our culture of open communication and teamwork whilst being innovative and flexible in ways of working too - this is an ever changing environment. Most importantly, you need to love our product as much as we do!