retail operations manager (tommy hilfiger & calvin klein)


About the Company

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognised for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.

Department Information

PVH Retail is responsible for circa 50% of the UK & EIR total business. It’s a fast paced, energetic and open environment - where everyone has a voice and is highly encouraged to contribute. Our teams operate autonomously, but with one consistent red thread that runs through our retail business – ‘Retail Working As One’. We are one team, made up of 5 key departments: Buying, Merchandising, Visual Merchandising, Retail Operations and our Store Teams on the ground, driving our business. Our focus is always stores’ first. We put our teams on the ground, serving our consumers, at the forefront of everything we do.

Position Description

Retail Operations Manager plays a fundamental role in supporting the retail function, the wider business and external partners by providing a reliable, confidential and efficient support service. They drive and support the retail strategy as set out by the Heads of Retail and Retail Director, proactively installing and managing processes to ensure consistency and compliance across all areas of the business.

Responsibilities include:

● To increase productivity and efficiencies in the retail stores, through Retail Operations initiatives, driving Best Practice● Works on clear projects set out by Senior Operations Manager to influence the creation and communication of company strategy, business priorities and projects for the retail teams ensuring there are systems in place to enable communication to be timely and effective.● To be the conduit for communication to the stores. Managing Retail First as the source of all knowledge● Maintain and ensure store optimum use of key software applications● Reporting – To deliver consistency across leadership teams and stores with ‘exception reporting that leads to increased store productivity● Responsible for the Retail Operations in stores and deliver key projects and weekly communication to head office and in-store teams.● Manage and maintain business promotional calendar, updating and distributing to head office weekly. Liaising with other head office departments and retail team to ensure all communication and tools are in place for launches.● Work with key contacts on company bi-annual conferences, managing all logistics of the day(s) travel, presentations, attendees and awards.● Support Retail Managers, with ad hoc retail operations directives or initiatives.● Maintain Stores templates Folder, working with other head office departments to ensure information available is relevant and accurate. Work with head office departments to review and update regularly.● Manage and deliver (with team) operational training programs including Storeforce, FIORI, GK, health and safety and all elements of stock control training and operations.● Deliver and implement Weekly/monthly retail ops summary report.

Position Requirements

● You'll have 3+ years’ experience in a similar role.● SAP Retail and Oracle experience preferable.● You'll ideally have experience leading multi-site store’s in an operational role.● You'll have the ability to summarise headline topics & issues in a succinct manner. Presenting to all levels.● You’ll have strong stakeholder management skills and the ability to build relationships with ease. ● You’ll be a creative, commercially aware and confident decision maker, communicating with impact across all levels.● You will work well with change, being able to quickly adapt and work with pace. ● You'll have an innovative, proactive and solutions oriented mindset.● You'll have strong project and time management skills with excellent attention to detail.