profit protection specialist - north uk (tommy hilfiger & calvin klein)


About the Company

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger, was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.

Department Information

This is an exciting opportunity to be part of the newly created Profit Protection Team. The Profit Protection Specialist will be responsible for a number of stores across a defined geographical area (North of the UK and Ireland) and will play a key role in contributing to the success and profitability of PVH UK & Ireland. This will be done by detecting and investigating cases of theft and fraud and process loss in PVH stores and support facilities.Reporting to the Profit Protection Manager, you will work closely with Store and Area Managers, the Retail Operations team and internal and external business partners to deliver the best possible service to stores.

Position Description

● Monitor and react to weekly RFID stocktake counts, investigate and report/escalate findings● Provide support and cost effective solutions to stores reporting high levels of incidents● Deter or detain those suspected of criminality against PVH lawfully and safely, in line with PVH Profit Protection Policy● Ensure relevant Technical Equipment is operating correctly and relevant employees are trained and proficient in its use● Investigate cases of suspected internal staff dishonesty and policy breaches. Conduct investigatory interviews in line with Company HR Protocol and ensure Employment Legislation is adhered to.● Provide written statements/Case Reports for all investigations ● Deliver training to Managers and store teams on the causes of loss, how to safely mitigate risks and how to manage and respond to emergency situations in stores● Conduct regular audits to ensure stores are adhering to PP and Operational Policy and Procedures and report findings● Represent PVH at Retail Crime Prevention Partnership meetings

Position Requirements

• Recent multi-site Profit Protection experience; ideally gained within a premium/luxury branded environment• A proven understanding of modern Profit Protection and investigative techniques• The ability to analyse large volumes of data and identify trends• Excellent communication and influencing skills and able to produce detailed written statements and reports.• Working knowledge of PACE and GDPR legislation as it relates to the Retail environment• Represent PVH in a calm and professional manner in demanding situations• The ability to travel extensively and sometimes at short notice across a wide geographical area• WZ Non-Confrontational interview qualification desirable


At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.Whilst our benefits vary dependent on level, they include:

● Up to 50% off CK and TH Retail Purchases● 25 days holiday (plus bank holidays)● Competitive pension plan● Life insurance cover ● Corporate discount on Dental Insurance● Health cash plan● Competitive bonus scheme● Flexi hours