ecommerce support specialist


About the Company

PVH Corp.

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. We own the iconic Calvin Klein, Tommy Hilfiger, Van Heusen, IZOD, ARROW, Speedo*, Warner’s and Olga brands and market a variety of goods under these and other nationally and internationally known owned and licensed brands.

PVH Europe

PVH Europe is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein. The company is founded on a dynamic and fast-paced work environment that’s fueled by passion, creativity and an entrepreneurial spirit.

Tommy Hilfiger

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.

Calvin Klein

Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses.

Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, we have built our reputation as a leader in American fashion through our clean aesthetic and innovative designs. Global retail sales of Calvin Klein products exceed $8 billion in 2015 and were distributed in [over] 110 countries. Calvin Klein employs over 10,000 associates globally. In 2003, we were acquired by PVH Corp., one of the largest apparel companies in the world.

Position Description

The ecommerce platform & user experience team is responsible for designing, building and maintaining the best in class ecommerce platform that PVH wants to operate for their brands. We make sure that the business continues 24/7 and do so by engaging the right tools, vendors & partners. We strive for the optimal balance between releasing new capabilities fast and having a reliable and stable platform to trade on.

We want to be among the best websites in our industry. In order to achieve that we are taking the platform in-house and are assuming more control over our ecommerce platform. With the platform team we run & manage the ecommerce environments. In the team we have an open position for a support specialist.

Your role is to support our business users in making sure they can operate the ecommerce platform and that they get the right support when needed. You know our systems landscape and have working knowledge of most of our tools. You can train people on the use of the platform or arrange the right support for them to complete their tasks. You support the platform manager and the product owner in various activities ranging from performing data setup for new functionality or tests to providing direct support to end users but you also participate in projects and support with the implementation of new tools or processes.

Your working day could easily look like this:

Your morning starts with catching up on some emails and checking the performance of our sites last night. You just want to know if there weren’t any issues that you want to know about that could have been prevented. You see that there were some orders reported that had double discounts. You check with our monitoring specialist and you both conclude that indeed this monitoring rule was hot more frequently than normal. You agree that you will dive into it and you take a look at some of the orders that were impacted. You notice that a number of orders were created with a combination of promo codes that lead to too high discounts. It seems the codes were set up wrong so you pick this up with team that created these codes and explain them what they need to pay attention to when setting up the codes. They will correct the issue and also update their instructions. In the afternoon you meet with our new vendor for search technology. They have just implemented their new technology and will explain you how the search rules need to be created and amended. Based on this session you document a how-to for our end users and you also schedule a training session with the trading teams.

Role and Responsibilities:

  • Making sure that we provide our end users with the right support to use our ecommerce platform
  • Support the platform team in case of issues and where needed follow up with vendors to solve them
  • Act as backup for the monitoring specialist
  • Set up and maintain documentation for our users
  • Support the product owner in requirements gathering

Position Requirements

  • This is a great starter role in our ecommerce platform team.
  • You work structured and logical and you are great at documenting
  • You can write user manuals and how-to
  • Good analytical skills to quickly understand new technologies
  • Good communication skills
  • Perseverance and the will to get stuff done!

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to PVH must have a current PVH Agency Agreement executed by a member of the Human Resource/Talent Acquisition Department. In addition agencies may only submit candidates to positions for which they have been invited to do so by one of our Talent Acquisition Specialists or Managers. All unsolicited resumes sent to us will be considered property of PVH. PVH will not be held liable to pay a placement fee.