About the Company
Tommy Hilfiger first opened its doors in the UK in 1997 with a store in London’s Mayfair, quickly followed by a store in Knightsbridge and a host of wholesale accounts across the UK. Over the past 12 years our UK business has grown significantly, with the UK Head Office and showrooms on Regent Street above our Flagship Anchor Store, we are now located countrywide with 9 Full Priced stores, 6 Outlet stores and 103 Concessions, and our business continues to flourish.We also have additional showrooms above our store on Manchester’s King Street.
The Store Manager’s goal is to maximize employee productivity, ensure compliance and consistent execution of company Policy & Procedures and established Best Practices, and create an environment which is customer and results-driven. The Store Manager trains and develops Associate and Assistant Managers and is responsible for the development of Employees by him/herself or members of his/her management team. Delivering Business Results: - Articulate Corporate mission and business goals within the store. Support corporate expectations and systems. Follow up to ensure proper execution of company initiatives and provide feedback to Retail Manager, as needed. - Partner with store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability. - Execute and model Company Policies & Procedures and established Best Practices in Human Resources, Customer Service, Store Operations, Product Management, Loss Prevention, and Point of Sale. - Achieve Company standards/goals for personal sales results: Sales v. budgets, Sales per Hour and Units per Transaction. - Identify opportunities to grow the business or improve performance. Collaborate with others to improve business performance. • Managing Customer Service: - Focus staff on the importance of the quality of relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. - Effectively manage customer complaints in a timely and effective way. - Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance. • Managing Product: - Ensure “door to floor” Best Practices and visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution. - Complete daily/weekly store walk-through’s; evaluate product performance, pricing, sell through, and inventory levels. Communicate to the Retail manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure there are weekly visual presentation action plans. - Maintain corporate visual merchandising directives and standards for sales floor and back room; continually review standards to ensure clear and consistent execution. Ensure all weekly updates and e-mail/memos are executed properly and on a timely basis. • Managing Human Resources: - Manage the manpower planning, identification, recruitment, interviewing, hiring and orientation processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds. - Monitor staff retention and career development; communicate ideas to Retail Manager and HR contact . Build bench strength for management positions, including possible successors. - Direct the training and development of store management. Ensure that all Employees are properly oriented into the Company and trained in their role. Provide training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented. - Provide clear direction and follow-up while monitoring progress of Employees, to ensure timely and effective completion of assignments. Implement management division of responsibility. Define workload for management staff.